We are sorry that you are not completely satisfied with your purchase. But there is a solution for every problem. If you have a problem with an item you purchased in a physical store, please contact them directly, we will do everything we can to provide a solution as soon as possible.
If there isn't really a problem, but you changed your mind after purchasing on our official online store (www.myfirstcollection.be), you may return your product(s) within a delay of 14 calender days after reception.
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Returned products must be : intact, unworn, unwashed, unused and all accessories and all labels sewn on the inside, and labels on the outside, in their original packaging and with all packaging labels
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All our products are equipped with a secure cardboard hang-tag label by means of a 'SEAL LOCK'. Make sure the cord has not been cut. If it is cut : this will be seen as a used product, which will not be refunded.
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Any incomplete, damaged or stained returned product will not be refunded.
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Complete the form on this page before returning goods.
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Return at your own risk & costs.
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Return address : WD Diffusion nv, Oude Beselarestraat 52, 8940 Wervik, Belgium.
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Put the items you want to return in the shipping box.
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Stick a return label on the box and remove or cover the original shipping label.
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Bring the package to a post office or transport company of your choice.
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Use always a courrier with 'track & trace' system, so we can follow your return.
Please note that in some cases we may refuse your return.
Consult our 'return policy' online or check our FAQ for more information.